Informativa sui rimborsi
Last updated: August 2026
AlphaBravoMarine3D is the online store and 3D-printing division operated by Antoine Barbara, trading as AlphaBravo Marine and AlphaBravoMarine3D, in Malta.
This Refund Policy explains how returns, refunds and product issues are handled when you purchase products through our online store.
Nothing in this policy limits any statutory consumer rights that cannot legally be excluded or restricted.
1. Returns for Change of Mind
For eligible products purchased online, consumers generally have the right to withdraw from the purchase within 14 days of receiving the goods, without giving a reason.
If you wish to exercise this right, please contact us within the applicable 14-day period.
Please include:
- Your order number
- Your name
- The product you wish to return
- Your intention to withdraw from the purchase
After notifying us, the goods must be returned without undue delay and, in any event, within 14 days of notifying us of your decision to withdraw.
Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning goods when exercising the right of withdrawal, provided this information was made clear before purchase.
2. Condition of Returned Products
Returned products should be in a condition that allows us to establish their nature, characteristics and functioning.
Customers may handle the product to the extent reasonably necessary to inspect it as they would in a shop.
If a product has been used or handled beyond what is reasonably necessary and this results in a reduction in its value, we may be entitled to take that reduction in value into account where permitted by applicable law.
3. Custom and Personalised Products
The 14-day right of withdrawal does not generally apply to goods made to the customer's specifications or clearly personalised, subject to applicable consumer law.
This may include:
- Custom-designed marine parts
- Parts manufactured to customer-supplied measurements
- Modified parts made specifically for a customer
- Personalised products
- Obsolete components recreated specifically for a customer's requirements
Before proceeding with a custom order, we may confirm the customer's specifications, measurements or design requirements.
This exception does not remove your statutory rights if a custom product is faulty, defective or does not conform to the agreed specifications.
4. Faulty, Damaged or Incorrect Products
If your product arrives:
- Damaged
- Defective
- Incorrect
- Different from what was ordered
- Not as described
- Not in conformity with the agreed specifications
please contact us as soon as possible.
Please provide your order number and, where appropriate, photographs showing the problem.
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.
Depending on the circumstances, this may include repair, replacement, price reduction or refund.
Where a product is confirmed to be defective or non-conforming, we will cover the applicable return costs in accordance with your statutory rights.
5. Refunds
Where a refund is due, we will process the refund within the period required by applicable law.
For a valid withdrawal, we generally must reimburse the consumer within 14 days of being notified of the withdrawal, although the refund may be withheld until the goods have been returned or evidence of their return has been provided.
Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.
Where the statutory right of withdrawal applies, the original standard delivery cost is generally refundable. Any additional cost resulting from the customer choosing a more expensive delivery option is not generally required to be reimbursed.
6. Exchanges
We do not routinely offer exchanges for change-of-mind purchases.
If you require a different product, size, colour or variant, you may need to return the original product where the statutory right of withdrawal applies and place a new order.
This does not affect your statutory rights relating to faulty or non-conforming goods.
7. How to Return an Item
Please contact us before sending any return so that we can provide the appropriate return instructions.
Do not send products to the business address without first contacting us, as a different return arrangement may be required depending on the product and reason for return.
8. Contact Us
If you have any questions about a return, refund or product issue, please contact:
Antoine Barbara, trading as AlphaBravo Marine and AlphaBravoMarine3D
176, Triq il-Merhba
Fgura, Malta
FGR 1835
VAT No.: MT2077-6222
Email: info@alphabravo.mt
Telephone: +356 9940 9836